Refund policy

Returns and Refunds 
We always aim for make sure our customers are satisfied with their orders. However, if you do need to return an item due to a valid reason (i.e., quality issue, incorrect item shipped, wrong size), kindly email hello@kidoozi.com within 7 calendar days and we'll be happy to help.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that all return requests are still subject to quality assessment and final approval.

To return an item, please email hello@kidoozi.com outlining the reason for return within 7 calendar days of order receipt, with attached photos or videos of the  item/s. Once we confirm that your return request is acceptable, we shall provide instructions for return.

 

Damages and quality issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like potty and hygiene products (such as fiapers, wipes, potty training items), feeding products (such as breast pumps and parts, feeding bottles, and the like), and hygiene products (unless sealed). We also do not accept returns for items that are not in original condition and packaging, items that are damaged due to misuse, or showing evident signs of wear and tear, items that have been assembled, used, altered or installed, unless defective, and items that were sealed and require their hygienic levels to be intact from the manufacturer.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The easiest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund from their end.